Terms and Conditions of Hire of Apartment

Apartment Hire Agreement

Applicable Terms

All bookings however made by any individual, group, firm or company “The Guest” shall be subject to these terms and conditions.


Bookings are made once you have confirmed acceptance of our offer. Should any circumstances change or there are any special requests relating to the hire of the Apartment or the period of hire, these need to be notified at the time of booking or prior to arrival. All requests must be received in writing and we endeavour to process your request, any changes or additional requests may incur additional charges.

The Accommodation

We act as an agent for apartment providers and therefore all bookings relate to apartments that we do not own or operate. Therefore the ultimate agreement to hire accommodation is with our principal apartment supplier. You agree to indemnify us and keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered in connection with any contract or prospective contract between you and the principal which shall be made available to you on request.


Settlement of all invoices is due at the date of invoicing, unless other terms have been agreed in a separate contract. If payment is not received in the requested time and/or within the cancellation policy prior to the arrival date we will terminate this agreement and cancel the booking.

We reserve the right to add a surcharge if you are paying by debit or credit card which you will be liable to pay. The amount of the surcharge will be specified in the Booking.

All rates are exclusive of VAT, which will be charged to you at the prevalent rate where applicable.


In the event of a debt collection agency having to be assigned to collect overdue monies, Simply Serviced Apartments reserves the right to charge you for any related collection and administration charges.


Cancellation policy depends upon the apartment which is booked and this will be advised to you at the time of quotation and/or booking. To avoid incurring a cancellation charge you must ensure that we have received your cancellation notice within the given timescale. Cancellation must be made in writing and will only be effective on the date of receipt. As we act as an agent and our supplier’s terms and conditions sometimes differ from our own we may need to provide you with their specific cancellation policy at the time of quotation and/or booking.

No Show / Failure to Check In

If you fail to arrive and check-in to the apartment as agreed we will charge the cancellation fee as advised at the time of quotation and/or booking.

Arrival and Departure

Check in and Check out procedures will be provided to you prior to the commencement of the hire period. You can check-in to the Apartment from the stated check in time on the first day of the Hire Period, unless you have requested and early check in and it has been agreed and confirmed in writing. You must check-out of the Apartment by the stated check out time on the last day of the Hire Period. If you fail to do this it may result in additional charges.

Extensions and Changes

If you wish to extend the hire period you must submit a request in writing and we will endeavour to arrange and agree this.  Should the hire period be extended we will immediately arrange for the relevant invoices/credits to be provided and the payment terms confirmed, which may require immediate payment.

Should the booked apartment become unavailable prior to the commencement of the hire period, we may relocate you to an apartment of similar type and standard in a similar location. If the alternative apartment is priced lower than the apartment booked, then the booked price will be reduced accordingly.

Deposits and Risk of Damage

Risk of damage to the apartment, furniture and equipment passes to you upon check-in and extends throughout the hire period.  As an agent our provider may require a security deposit to cover your obligations under this clause and this may be taken prior to arrival and check-in to the apartment. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon check out of the apartment provided that it is returned within the terms of this agreement.

If you fail to provide a deposit, where requested, we reserve the right to cancel the booking.


Simply Serviced Apartments will not be liable or responsible for any loss, damage, inconvenience or annoyance of any type or kind whatsoever.


The guest is responsible for and shall indemnify Simply Serviced Apartments against all claims, loss, damage, costs suffered or incurred to any part of the apartment or to any fixtures and equipment or any property of third parties.


If you wish to raise any issue with us or if there is anything that you are not satisfied with, please call us immediately or email [email protected] We will endeavour to resolve any issues that arise within a reasonable time period.

Force Majeure

No party will be liable to the other for and delay or non-performance of its obligations under this Agreement arising from any cause or causes beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.


The booking and contract shall be subject to English Law and the contracting parties here to submit to the exclusive jurisdiction of the English courts.

Glossary of Terms

In this Apartment Hire Agreement the following words and phrases shall have the following meanings:

“Agreement” means this agreement as entered into upon confirmation of booking;

“Additional Charges” include, but are not restricted to, the additional charges which you are liable to pay for including hire, services and additional items as used by yourself during the booking;

“Apartment / Accommodation” means the apartment identified in the Booking or should we need to place you in an apartment of a similar type in a similar location;